Privacy Policy & Disclosures

Last Updated: September 3, 2020

KRay Custom Refinish (“company”, “I”, “we” or “us”) is dedicated to respecting the privacy of your personal information, and this privacy policy describes what information is collected from you on KRayCustomRefinish.com (hereinafter the “website”) and how it is used. The term “you” refers to anyone who uses, visits and/or views the website.

By visiting and using the website, you accept and agree to be bound by this privacy policy, as well as the Terms & Conditions which have been drawn up separately from this policy. You must not access or use the website if you do not wish to be bound by this Privacy Policy or Terms & Conditions.

What personal data we collect and why we collect it

We collect information about you during the checkout process in our store:

Purchases

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Source: Askimet – “We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).” 

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website..

ReCaptcha

reCAPTCHA uses an advanced risk analysis engine and adaptive challenges to keep malicious software from engaging in abusive activities on our website. Legitimate users will be able to login, make purchases, view pages, or create accounts and fake users will be blocked. We have implemented reCAPTCHA v3 on our site. Your use of reCAPTCHA v3 is subject to the Google Privacy Policy and Terms of Use. reCAPTCHA will only be used to fight spam and abuse on our site. reCAPTCHA will never be used for any other purposes such as determining creditworthiness, employment eligibility, financial status, or insurability of a user.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our site uses Google Analytics to track Demographics and Interest Reports making Age, Gender, and Interest data available so that we can better understand who our users are.

Google Analytics mainly uses first-party cookies to report on visitor (aka. user) interactions on Google Analytics customers’ websites. Users may disable cookies or delete any individual cookie. Learn more

In addition, Google Analytics supports an optional browser add-on that – once installed and enabled – disables measurement by Google Analytics for any site a user visits. Note that this add-on only disables Google Analytics measurement.

Where a site or app uses Google Analytics for Apps or the Google Analytics for Firebase SDKs, Google Analytics collects an app-instance identifier — a randomly generated number that identifies a unique installation of an App. Whenever a user resets their Advertising Identifier (Advertising ID on Android, and ID for Advertisers on iOS), the app-instance identifier is also reset.

As our site has not implemented Google Analytics with other Google Advertising products, like Google Ads. so additional advertising identifiers will not be collected.

Google Analytics also collects Internet Protocol (IP) addresses to provide and protect the security of the service and to give website owners a sense of which country, state, or city in the world their users come from (also known as “IP geolocation”). Google Analytics provides a method to mask IPs that are collected.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

We also accept payments by credit card through Stripe. Click to review Stripe’s Privacy Policy.  

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Disclosure of your data

As a general rule, we do not disclose your personal information to third parties without your consent with the exception of the following circumstances:

  1. We may disclose your information to our trusted third parties that work with us such as our website hosting partners, email marketing service provider, other service providers that assist in the operation of the website, and any other affiliates and subsidiaries we rely upon to provide you products and services offered here.
  2. We may disclose your information in order to comply with state or federal regulations related to copyright infringement lawsuits or any other legal claims related to the website.
  3. We may disclose your information to our successor and/or acquiring party in the event of a merger, acquisition, restructuring, dissolution or partial sale in the future. However, your personal information will be transferred to the acquiring party in accordance with this privacy policy
  4. We may disclose your data with third parties who help us provide our orders and store services to you; for example — PayPal, WooCommerce, Stripe, and the shipping providers used such as Shippo, USPS and UPS.

Visitor comments may be checked through an automated spam detection service.

Data Synced: For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor. Please see the respective third party’s privacy policy (Stripe’s Privacy Policy and PayPal’s Privacy Policy) for more details. For automated taxes we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information. For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to USPS or Canada Post, depending on the service used. For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to EasyPost. We also store the purchased shipping labels on our server to make it easy to reprint them and handle support requests.

How we protect your data

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks. We have a Security Application established tracking login attempts, and a registration captcha to make sure our customers are all humans. We also have a firewall and database security system established which encrypts any sensitive information we may receive.  

Industry regulatory disclosure

As an Amazon Associate, I earn from qualifying purchases. It should be noted that a relationship between kraycustomrefinish.com and the products on this site may include the use of affiliate links for monetization. This means that at no cost to you, I receive a commission if a purchase is made using one of the links on the site. I do not recommend products based solely on this fact and would recommend any item on this site without receiving a commission.

Legal Disclaimer

It should be noted that I, Kaitlyn Ray the owner of KRay Custom Refinish have not had any formal training for the content I discuss on this website or in my blog. Nor do I have any certifications or degrees in the subjects. The views discussed are my; Kaitlyn Ray’s, own personal views and opinions and should not be treated as professional advice in any way. It cannot be guaranteed that I am 100% correct on some facts although I research to my greatest extent and try my best to ensure accuracy. Please verify with a professional before attempting any of my experiments, projects, or following my directions using power tools or products. Always read and follow directions in the owners manual or on the product before using DIY products.

Please read the site’s Terms & Conditions page for more info regarding liability, returns, refunds, and warranties.

Our contact information

For privacy-specific concerns please contact: KRay@kraycustomrefinish.com, or complete the form below.

Notice: JavaScript is required for this content.